Shipping policy

Last updated: September 3, 2026

At Aurevia™, we work hard to process and deliver your order as quickly and reliably as possible. Please review the information below before placing your order.

1. Order Processing

Orders are generally processed within 1–3 business days after payment has been successfully received.

Orders are not normally processed or shipped on weekends or public holidays.

Once your order has been shipped, you will receive shipping confirmation and tracking information when available.

During periods of high order volume, holidays, promotions, or unforeseen circumstances, processing may take longer than usual.

2. Shipping Times

Estimated delivery times may vary depending on your location, shipping carrier, customs processing, and other circumstances outside our control.

Our standard delivery timeframe is generally:

Estimated delivery: 7–15 business days

Please note that delivery estimates are not guaranteed. Delays may occur due to carrier disruptions, customs clearance, weather conditions, public holidays, or other circumstances beyond our reasonable control.

3. Shipping Costs

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

Any free-shipping promotions will be subject to the terms stated in the applicable promotion.

4. Tracking Information

Once your order has shipped, tracking information may be provided to the email address or contact information associated with your order.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

If tracking has not updated for several business days, please contact our customer support team so we can review the shipment.

5. Delivery Delays

While we work with shipping providers to deliver orders within the estimated timeframe, Aurevia™ does not guarantee a specific delivery date.

We are not responsible for delays caused by:

  • Shipping carriers or postal services
  • Customs processing
  • Incorrect or incomplete shipping addresses
  • Severe weather
  • Natural disasters
  • Public holidays
  • Strikes or labor disruptions
  • Government restrictions
  • Other circumstances outside our reasonable control

If your order is delayed, please contact us and we will do our best to assist you.

6. Incorrect Shipping Address

Customers are responsible for providing an accurate and complete shipping address when placing an order.

If you realize that your shipping address is incorrect, please contact us as soon as possible. We will attempt to update the address before the order is shipped, but we cannot guarantee that changes will be possible.

If an order has already shipped, we may be unable to change the delivery address.

Aurevia™ is not responsible for orders that cannot be delivered because the customer provided an incorrect or incomplete address.

7. Lost or Missing Packages

If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, or the delivery carrier.

If you still cannot locate your package, contact us so that we can assist with investigating the shipment.

If a package is confirmed to be lost in transit, we will review the circumstances and determine whether a replacement or refund is available under our Refund & Return Policy.

8. Damaged Packages

If your order arrives visibly damaged, please take photographs of the package and the product before disposing of any packaging materials.

Contact us as soon as possible with your order number and photographs so we can investigate the issue.

Damaged or defective products may qualify for a replacement or refund in accordance with our Refund & Return Policy.

9. Customs, Duties, and Import Fees

For international orders, additional customs duties, taxes, import fees, or other charges may apply depending on the destination country.

Unless otherwise stated at checkout, these charges are the responsibility of the customer.

Aurevia™ does not control customs policies or the amount of duties and taxes imposed by destination countries.

Customs-related delays are outside our control and may extend the estimated delivery timeframe.

10. Multiple Items in an Order

If your order contains multiple products, your items may be shipped separately depending on inventory availability, fulfillment location, or shipping arrangements.

If items are shipped separately, you may receive separate tracking information.

You will not be charged additional shipping fees solely because your order is divided into multiple shipments unless otherwise stated at checkout.

11. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing it.

Cancellation requests should generally be submitted within 12 hours of placing the order.

Once an order has entered processing, packaging, or shipping, cancellation may no longer be possible.

Please refer to our Refund & Return Policy for additional information.

12. Delivery Guarantee

Aurevia™ provides a delivery guarantee of up to 30 days for standard orders.

If your order has not arrived within this period, please contact us so we can investigate the shipment.

Refund requests relating to non-delivery are subject to the conditions and timeframe described in our Refund & Return Policy.

13. Contact Us

If you have questions about shipping, tracking, delivery, or your order, please contact us through the Contact Us page on our website.

When contacting us about an order, please include your order number so that we can assist you more quickly.

Aurevia™
Website: getaurevia.us